Request Medical Records

Patients and other physicians can request medical records by sending an email to status@healthmark-group.com or call HealthMark at 800-659-4035.


Third-party requestors such as an attorney or an insurance company, please email requests to HealthMark at status@healthmark-group.com.

FAQs

  • How do I request my medical records?

    You can click on the button below to enter your email and start the process. Once your request is complete, you will receive an email with a secure link to download your records.

    Click Here
  • How long does it take to process requests?

    Records can be available for download in as few as 8 business hours! However, some

    records may be subject to physician approval and can take up to 5 business days. If it has been more than 5 days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.

  • Need more help?

    You can find a list of frequently asked questions as well as chat live with a HealthMark

    medical records specialist for additional help on Monday to Friday from 8 a.m. to 6 p.m. CT by clicking here:

    https://healthmarkgrouphelp.zendesk.com/hc/en-us